Cancellation Policy
Cancellation of any order is permissible before the product enters the production stage. In case if Raymondsuits.com services are used for purchase of fabrics and other raw materials to be used in the order, cancellation is permissible prior to the purchase of such materials. No cancellations will be allowed once the product is in production or fabric has been purchased.
Alteration
If the delivered product is not as per the order specification, “Raymondsuits.com” shall arrange for reverse pick up of the product, get it altered and re-delivered at no additional charge. However, if the product needs to be altered because of customer change of mind or alterations to the customer’s body measurements during the course of the order, the customer has to bear the charge of alteration and logistics.
Shipping Policy
Shipping from customers to Raymondsuits.com and Raymondsuits.com to customers is free within Kolkata. We use reputed courier partners that are completely insured and reliable.
Returns and Refunds
All orders at Raymondsuits.com are customised as per your choice of design, style and fit. Since these products are unique to you, return or refund of the product is not permissible.